Effective Date: January 1, 2026
Last Updated: February 10, 2026
Hesperia Treatment & Behavioral Health Services ("Hesperia Treatment," "we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (hesperia.website), contact our facility, or receive treatment at our center located at 17890 Main St, Hesperia, CA 92345.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when inquiring about our services.
- Health Information: Medical history, treatment information, insurance details, and other Protected Health Information (PHI) collected during the admissions and treatment process.
- Website Usage Information: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs collected through cookies and similar technologies.
2. How We Collect Information
- Directly from you when you call, email, or submit inquiries through our website
- During the admissions and treatment process at our facility
- Automatically through cookies and analytics tools when you browse our website
- From insurance providers and referral sources with your consent
3. How We Use Your Information
We use your information for the following purposes:
- To respond to your inquiries and provide information about our treatment programs
- To process admissions and provide addiction treatment services
- To verify insurance coverage and process billing
- To communicate with you about your treatment and aftercare
- To improve our website and services
- To comply with legal and regulatory requirements
4. HIPAA Compliance
Hesperia Treatment complies fully with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws. Your Protected Health Information (PHI) is handled with the highest level of security and confidentiality.
- PHI is only shared with authorized healthcare providers involved in your treatment
- We maintain physical, electronic, and procedural safeguards to protect your PHI
- Staff members receive regular HIPAA training
- We will never sell your health information to third parties
5. Your Rights Regarding Health Information
Under HIPAA and applicable state laws, you have the right to:
- Request access to your medical records and PHI
- Request corrections to inaccurate health information
- Request restrictions on certain uses and disclosures of your PHI
- Receive an accounting of disclosures of your PHI
- Request confidential communications through alternative means
- File a complaint if you believe your privacy rights have been violated
6. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information in the following circumstances:
- Treatment: With healthcare providers involved in your care
- Payment: With insurance companies for billing and coverage verification
- Legal Requirements: When required by law, court order, or regulatory agencies
- Emergency: To prevent serious threat to health or safety
- With Your Consent: When you provide written authorization
7. 42 CFR Part 2 Compliance
As a substance abuse treatment facility, Hesperia Treatment also complies with 42 CFR Part 2, which provides additional federal protections for substance use disorder patient records. These records receive a higher level of confidentiality protection and require specific written consent for disclosure.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure the website functions properly
- Analyze website traffic and usage patterns
- Improve user experience
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
9. Data Security
We implement appropriate physical, technical, and administrative safeguards to protect your information, including:
- Encrypted data transmission (SSL/TLS)
- Secure servers and databases
- Access controls and authentication measures
- Regular security assessments
- Staff training on data protection procedures
10. Children's Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
12. Contact Us About Privacy
If you have questions or concerns about this Privacy Policy, your health information, or wish to exercise your privacy rights, please contact our Privacy Officer:
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.